Privacy Policy

Greater Good Glass Ltd Privacy Policy

This Privacy Policy describes the policies of Greater Good Glass, 5 Home Farm Steadings, Blackridge, Bathgate, EH48 3SG, United Kingdom of Great Britain and Northern Ireland (the), email: hello@greatergood.org.uk, phone: 0800 644 6454 on the use and disclosure of your information that we collect when you use our website (insert link). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
 

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
 

Information We Collect

We may collect and process the following types of personal information:

• Your name

• Email address

• Telephone number

• Postal address or postcode

• Details about your property

• Information about your window, door, garden room or glazing project

• Photographs or files you choose to send us

• Messages or enquiries submitted through our website contact forms

• Information provided during phone calls, emails or appointments

• Review or testimonial content you provide to us

• Payment or invoice-related information, where applicable

How We Collect Your Personal Information

We may collect personal information when you:

• Visit our website

• Complete a contact form

• Request a quote

• Call, email or message us

• Send us photographs or project details

• Book an appointment or survey

• Accept a quote or enter into a contract with us

• Leave a review or testimonial

• Interact with us on social media

• Respond to our advertising

• Use any third-party platform linked to our services

We may also receive limited information from third-party platforms where you have chosen to contact us through them, such as social media platforms, online directories, review platforms or advertising forms.

How We Use Your Information

We use your personal information for the following purposes:

• Responding to enquiries

• Providing quotes and services

• Managing customer relationships

• Improve our website and marketing

• Send relevant communications

• Managing reviews and testimonials

• Meet legal and business obligations

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Who We Share Your Information With

We may share your personal information with trusted third parties where necessary to operate our business, manage our website, provide our services or meet legal obligations. This may include website providers, email and CRM systems, analytics and advertising platforms, payment providers, suppliers, manufacturers, installers, subcontractors and professional advisers.

We may also share information with regulators, authorities, courts or law enforcement bodies where required or permitted by law.

We only share personal information where it is necessary and proportionate. Where third parties process personal information on our behalf, we expect them to protect it and use it only in line with our instructions and applicable law.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected, including for legal, accounting, contractual, warranty, insurance or reporting reasons.

Enquiry and quote records may be kept for a reasonable period after your last contact with us. Customer, contract, invoice and payment records may be kept for up to [insert period, commonly 6 years]. Installation, guarantee and aftercare records may be kept for the duration of the guarantee period and any related limitation period.

Where no specific retention period applies, we will consider the type of information, why it was collected, our relationship with you, any legal requirements and whether it may be needed to resolve a dispute or protect our legal position.

How We Protect Your Information

We take appropriate steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include secure website hosting, password-protected systems, access controls, secure storage and limiting access to those who need the information for legitimate business purposes.

No online system can be guaranteed to be completely secure, but we take the protection of personal information seriously.

Your Data Protection Rights

Under UK data protection law, you may have certain rights over your personal information. These may include the right to access the information we hold about you, ask us to correct inaccurate information, request deletion of your information in certain circumstances, restrict or object to how we use it, and withdraw consent where we rely on consent.

You may also have the right to request data portability in certain circumstances and rights relating to automated decision-making or profiling, where applicable.

To exercise your rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding, and some rights may only apply in certain circumstances.

Complaints

If you are unhappy with how we handle your personal information, we encourage you to contact us first so we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113